FAQs

About Barbican Theatre

Who are we?

Barbican Theatre is a dynamic charity started in 1980 with emerging artists, young people and the development of talent at the heart of all that we do.

Our ambition has been to raise the standard of dance and theatre performance being produced by, with and for young people. We seek to challenge what traditional notions of theatre and dance are and liberate the imagination of young people to create fresh and exciting work that comes from new and unusual voices – voices that are often unheard.

We challenge our young people to work hard at their craft and develop creative and social skills which enhance their learning, resilience and determination to succeed in whatever career path they choose.

In 2017 we developed a partnership with The Plymouth Athenaeum, a 337 seater theatre and learning space in Plymouth cuity centre.

The Plymouth Athenaeum stage closed to the public in 2009 and re-opened in 2017 through a Social Enterprise Investment Fund grant and loan from Plymouth City Council. This boost helped to reinstate basic lighting and sound to this well-loved auditorium making it possible to bring local artists work onto the stage and support the development of the creative industries in the city.

Over the past two years the partnership has experimented with its programme which has included The Fab Beatles, Le Navet Bete’s Dracula: The Bloody Truth, Avant Garde Dance’s Fagin’s Twist, comedian Iain Stirling’s U OK HUN?x, Plymkids Les Miserables, James Wilton Dance’s The Storm,  The Story Of The Beach Boys® and recently our FUSE Diverse Dance production of Put On your Red Shoes, Elvis The Legend and Jive Talkin's The Bee Gees Live In Concert.

In March 2019 Barbican Theatre and The Plymouth Athenaeum launched the PL1 Partnership. Led by directors of both organisations, they will ​​work together to upgrade the Athenaeum building and bring it fully into public use as a vibrant theatre, music, comedy, dance, lecture, screenings, and lifelong learning venue. Read more here

What opportunities are there to work at Barbican Theatre?

Current vacancies and information about working with us (including any work experience opportunities) can be found at Jobs & Opportunities

What spaces can I hire at Barbican Theatre ?

The Barbican Theatre Auditorium (max 144 seated), studio and The B-Bar can all be hired. You can also hire The Plymouth Athenaeum theatre (max 337 seated), lounge, lecture room.

For more information see our Hiring Our Spaces page where you’ll also find information on our box office, technical, front of house, and marketing services

Tickets & Booking

When are tickets released?

Tickets are released as far in advance of show dates as we can. Our Christmas productions at The Plymouth Athenaeum usually go on sale around Easter time. Our summer productions usually go on sale between January and April. When new shows go on sale we usually announce them first on our social media pages and also to our email subscribers.

You can register and subscribe to our mailing list for updates from Barbican Theatre and The Plymouth Athenaeum including booking dates when these are announced.

How do I book tickets?

Website

The easiest way to book tickets for performances at Barbican Theatre and The Plymouth Athenaeum is on this website You can book 24 hours a day, 7 days a week and have access to view the seating plan and choose your seats.

Telephone

Tickets for performances at Barbican Theatre and The Plymouth Athenaeum can be booked via our box office number 01752 267131, from 11am – 4pm Monday to Friday (excluding bank holidays)

In person

Tickets for performances at Barbican Theatre and The Plymouth Athenaeum can be booked at our Box Office in The B-Bar, Barbican Theatre, Castle Street, Plymouth PL1 2NJ from 12pm – 4pm Monday to Friday (excluding bank holidays) Tickets can also be purchased on the day of performances (subject to availability) from the performance venue 1 hour before your performance starts.

How can I pay?

You can pay online or over the phone using Mastercard, Visa, Maestro and American Express. We do not accept Theatre Tokens or Theatre Vouchers. If you wish to pay by cash, you can do so at the theatre in person.

All tickets cost the same whether booked on our website, via the phone line or in person and whether booked with a debit/credit card or with cash.

How many tickets can I buy?

Bookings are limited to 9 tickets per performance per customer online. For larger bookings, please call the box office on 01752 267131 (Mon - Fri 11am - 4pm excluding bank holidays) , alternatively you can email info@barbicantheatre.co.uk

Concessions

When available, concessions may be offered for anyone aged under 16 or over 60, students in full-time education, or patrons with a registered disability, unless otherwise stated. Proof of eligibility may be requested when collecting or using your tickets.

Booking Fees & Charges

Ticket prices listed included a per ticket/person commission, which cover some of our Box Office costs – this includes staffing, system costs, telephone charges and website hosting costs. We include this commission in the price of tickets to ensure this doesn’t get added as an extra charge when you book.

Tickets are the same price whether you pay by cash, card or cheque.

Ticket Postage & Collection

Should you wish to have your tickets in advance of a performance (for any venue) you can opt to have them posted, for a charge of £1 per order (larger quantities may result in an additional charge if the weight of the envelope exceeds a certain weight)

Alternatively you can collect your tickets from the Box Office of your performance venue from 1 hour before your performance begins (this includes Barbican Theatre, The Plymouth Athenaeum, The B-Bar and any other venue we host performances at)

Ticket Reservation

Subject to availability, tickets can be reserved without payment for a maximum of three working days. Should bookings not be confirmed after this period, tickets may be returned to general sale without warning (we will try to contact you to warn you before we do)

Tickets for The Plymouth Athenaeum

Tickets for events at The Plymouth Athenaeum will only be available for collection at the Athenauem ONE HOUR before your performance starts. Should you wish to have your tickets in advance of a performance you can opt to have them posted, for a charge of £1 per order (larger quantities may result in an additional charge if the weight of the envelope exceeds a certain weight)

As we have performances on sale for The Plymouth Athenaeum, The B-Bar and Barbican Theatre please ensure you check at time of booking and on the day of your performance that you are travelling to the correct venue.

Exchanges & Refunds

Once purchased, tickets may not be refunded unless a performance is postponed or cancelled. Should you be unable to attend a performance, it may be possible to either exchange tickets for another performance of the same show – this service is subject to availability, and incurs an administration charge of 50p per ticket exchanged. You will not be able to exchange tickets for a different event or artist.

Once a performance is sold out, we may accept tickets for resale. Barbican Theatre will resell tickets in the order which they are returned to us, and cannot guarantee that all tickets will be sold. Should we be able to resell your ticket(s), this service will be subject to an administration charge of 50p per ticket resold.

Only tickets purchased via Barbican Theatre or its approved agents are valid for admission. Tickets are non-transferrable, and may not be sold on for commercial gain – any tickets purchased through unapproved channels will be deemed invalid, and admission will therefore be refused.

If the performance I want is sold out, how can I get tickets? Are there any last minute tickets?

Any tickets returned to us in advance will be offered for re-sale to those on our waiting list on a first come first served basis. To be added to a waiting list please call 01752 267131 (Mon – Fri 11am – 4pm) or email info@barbicantheatre.co.uk detailing the performance, date and time and how many tickets you’re looking for along with the best way to contact you (ideally mobile and email) If those on the waiting list (if there is one) do not purchase the tickets they will be offered on first come first served basis on our social media pages (Facebook and Twitter)

Reselling tickets cannot be guaranteed.

You can register your details here to be added to our mailing list and be kept informed of future ticket releases.  Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.

My tickets are lost/haven’t arrived – what can I do?

If your tickets have not arrived by the day of the performance, you may collect duplicate tickets by presenting the payment card and/or the confirmation email at the theatre.

If you have purchased tickets for someone else, please contact the box office on 01752 267131 (Mon - Fri 11am - 4pm) to transfer the tickets into their name. Unfortunately, we are not able to post any duplicates or have them ready before the day of the performance.

Duplicates for lost / missing tickets will only be issued for performances with allocated seating.

Why do I have to give my personal details when booking a ticket?

Contact information is helpful for us to have in case there is a problem with your ticket or the performance and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.

If you buy a ticket on our website, we collect your name, address and email address, you can also input your contact phone number, but this is not required. We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.

If you buy a ticket over the phone, we collect your name and calling telephone number. We’ll also collect your postal address if we’re posting you the tickets, or your email address if we’re sending them to you that way. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.

We will use the information we’ve collected to handle your admission to the play or event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.

For more details see our Privacy Policy

Gift Vouchers

Gift vouchers can be purchased on our website or via the phone 01752 267131 (Mon – Fri 11am – 4pm). They can be bought for any amount. They are valid for any performance or workshop at Barbican Theatre or The Plymouth Athenaeum sold through our website.

You can also enter a personalised message to the recipient, to make the gift truly personal. Vouchers last 12 months from a start date of your choosing – so if it’s for a birthday, anniversary or just because you want to treat someone, we’ll be happy to help you show someone you care!

Gift vouchers can be redeemed:

Online - by entering the voucher code when prompted

By phone - by quoting the voucher code when speaking to the Box Office

In person - by presenting your voucher to the Box Office

Vouchers can be used for performances listed on our What’s On page, taking place at Barbican Theatre (Plymouth), The Plymouth Athenaeum, the B-Bar and other venues.

Vouchers are only valid for tickets sold directly by Barbican Theatre (Plymouth), and are not refundable – please ensure you are purchasing for the correct venue before completing your purchase. Barbican Theatre Plymouth is not affiliated with Barbican Centre (London), York Barbican or any other venue unless otherwise stated.

Barbican Theatre Gift Vouchers are not valid for B-Bar food or drinks or for pay on the door events in The B-Bar .

Food & Drink

Is there a bar and restaurant at the venue?

For details of bar and food available at Barbican Theatre and The Plymouth Athenaeum please click here (scroll down to Eat & Drink)

Glass is not allowed into performances and you will be asked to decant your drinks into a plastic glass before entering the auditorium.

Can I bring my own food and drink into performances?

You may bring small quantities of sweets / snacks and soft drinks into performances (no glass allowed). Hot food, alcoholic or hot drinks purchased outside of the venue are not permitted. We would ask you to be considerate of other audience members if you do bring drinks, sweets or snacks into the auditorium (we all know how annoying rustling wrappers can be!) Please ensure you use the bins provided to dispose of any rubbish as you leave.

Parking & Public Transport

Where are the nearest carparks?

Barbican Theatre / The B-Bar

The nearest car park (with disabled spaces) is at Elphinstone (Plymouth City Council owned) which is a five minute walk from the theatre. There is also a privately owned car park on Lambhay Hill which is closer but more suited to those able to use steps.

The Plymouth Athenaeum

The nearest carparks (with disabled spaces) spaces are in the Plymouth City Council owned Derry’s Cross Car Park (single storey) to the right of the theatre or the multistorey Theatre Royal Car Park to the left of the theatre. Both car parks are less than a minute from the Plymouth Athenaeum.

What buses serve the venue?

Barbican Theatre / The B-Bar

Barbican Theatre is a short walk from the Mayflower Steps bus stop (on Commercial Road) served by Plymouth Citybus service 25

During the summer season Citybus’  Ocean City Sights open top  also serves the Mayflower Steps bus stop (which is ideal for those travelling to Plymouth by train as it also serves Plymouth Train Station’s North Road East stop)

Alternatively Plymouth City Centre is a 10 minute walk from Barbican Theatre, which is served by most local bus operators.

The Plymouth Athenaeum

The Plymouth Athenaeum is less than a 5 minute walk from Royal Parade served by most Plymouth bus services.

Plymouth Citybus website

Stagecoach Devon website

Target Travel website

The theatre is a 15 minute walk from Plymouth Train Station (on North Road) and a 10 minute walk from Plymouth Coach Station (on Armada Way).

Lost Property

If you believe you have left something in the auditorium, bar or another part of the theatre please call us on 01752 267131 (Mon - Fri 11am - 4pm) or email info@barbicantheatre.co.uk and we will check our lost property box for you (our Front Of House team hand in anything they find at the end of their shift).

Lost property will be held for 28 days and if not claimed will be disposed of (unless the item is perishable - in that case items are disposed of immediately)

We may request proof of ownership / identification for higher value items (such as mobile phones, wallets or jewellery).

Photography and Filming

Can I take photos/videos inside the building?

Due to performance copyright, safeguarding of minors and data protection filming and photography during performances is prohibited unless otherwise stated at a performance or advanced permission granted. Barbican Theatre and it's partners reserve the right to delete or destroy any such recorded material made without permission.

Barbican Theatre, The Plymouth Athenaeum and The B-Bar may carry out general filming, sound recording or photography in or around the venue. By purchasing tickets or visiting the bar you and your party are consenting to being filmed, recorded or photographed. If you would like any further information on this please contact our House Manager by emailing info@barbicantheatre.co.uk

Access and Disabled

How can people in a wheelchair or with limited mobility access Barbican Theatre, The B-Bar and the Plymouth Athenaeum?

Barbican Theatre & The B-Bar

The Barbican Theatre building has step free access from arrival with a lift that can access all floors including The B-Bar on the ground floor, auditorium and studio on the first floor and offices on the first and second floors (this lift can be used by wheelchairs). There are wheelchair accessble seats in the auditorium. Please call 01752 267131 (Mon - Fri 11am - 4pm) or email info@barbicantheatre.co.uk for more information and to book.

Getting to Barbican Theatre:  While the Barbican Theatre building is accessible to those in wheelchairs or with limited mobility, given the historic nature of the Barbican with it’s narrow and often cobbled streets accessibility for those with limited mobility before your arrival can be challenging.

Access from Southside Street (main Barbican street) is via a narrow cobbled road or some very steep steps that lead to our building entrance. Access from Castle Street is via a tarmac road leading to a cobbled path to the theatre entrance.

The Plymouth Athenaeum

There is portable ramp access to reception, box office and Lecture Room and theatre west; permanent ramp access to theatre east and library; stair lifts from lower foyer to Lounge and Upper Foyer (these lifts cannot be used with a wheelchair).

The Plymouth Athenaeum strives to be accessible to all. If you have any access requirements for your visit, please contact our House Manager Helen Davies, by calling 01752 267131 or emailing info@barbicantheatre.co.uk

Getting to The Plymouth Athenaeum: The building is in Plymouth City Centre where roads and paths are tarmac with dipped curbs.

Relaxed Performances

What is a Relaxed Performance?

A relaxed performance is ideal for anyone who would benefit from a more relaxed environment – including those with an autism spectrum condition or learning disability.

What’s different?

– the lights in the audience will be up so that it’s not too dark
– you can make noise during the show
– you can come and go as you please
– small changes will be made to the lights and sound so that the performance is more accessible if you have sensory sensitivities.

You can search for Relaxed Performances by clicking on the 'Relaxed Performances' option in the left hand category filter in the  What's On section of this website?