in partnership with The B-Bar
FAQs
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About Barbican Theatre
Barbican Theatre is a dynamic charity started in 1980 with emerging artists, young people and the development of talent at the heart of all that we do.
Our ambition has been to raise the standard of dance and theatre performance being produced by, with and for young people. We seek to challenge what traditional notions of theatre and dance are and liberate the imagination of young people to create fresh and exciting work that comes from new and unusual voices – voices that are often unheard.
We challenge our young people to work hard at their craft and develop creative and social skills which enhance their learning, resilience and determination to succeed in whatever career path they choose.
Current vacancies and information about working with us (including any work experience opportunities) can be found at Jobs & Opportunities
For more information see our Hiring Our Spaces page
Tickets & Booking
Tickets are released as far in advance of show dates as we can. When new shows go on sale we usually announce them first on our social media pages and also to our email subscribers.
Website
The easiest way to book tickets for performances at Barbican Theatre is on this website You can book 24 hours a day, 7 days a week and have access to view the seating plan and choose your seats.
You can pay online using a card. We do not accept theatre tokens or theatre vouchers.
Bookings are limited to 8 tickets per performance per customer online. For larger bookings, please email info@barbicantheatre.co.uk
Booking Fees & Charges
Ticket prices listed included a per ticket/person commission, which cover some of our Box Office costs – this includes staffing, system costs, and website hosting costs. We include this commission in the price of tickets to ensure this doesn’t get added as an extra charge when you book.
Tickets are the same price whether you pay by cash, card or cheque.
Exchanges & Refunds
Once purchased, tickets and donations may not be refunded unless a performance is postponed or cancelled.
Only tickets purchased via Barbican Theatre or its approved agents are valid for admission. Tickets are non-transferrable, and may not be sold on for commercial gain – any tickets purchased through unapproved channels will be deemed invalid, and admission will therefore be refused.
Any tickets returned to us in advance will be offered for re-sale to those on our waiting list on a first come first served basis. To be added to a waiting list please email info@barbicantheatre.co.uk detailing the performance, date and time and how many tickets you’re looking for along with the best way to contact you (ideally mobile and email) Reselling tickets cannot be guaranteed.
Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.
If your e-tickets have not arrived the day before the event please email info@barbicantheatre.co.uk
Contact information is helpful for us to have in case there is a problem with your ticket or the performance and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.
If you buy a ticket on our website, we collect your name, address and email address. We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.
We will use the information we’ve collected to handle your admission to the event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise.
For more details see our Privacy Policy
Accessibility
Barbican Theatre & The B-Bar
The Barbican Theatre building has step free access from arrival with a lift that can access all floors including The B-Bar on the ground floor, auditorium and studio on the first floor and offices on the first and second floors (this lift can be used by wheelchair users). There is wheelchair accessible seating available in Row B which is in blue on the seating plan, if you require wheelchair accessible seating please add an 'Access Member' membership to your profile and you will have exclusive access to these seats.
Getting to Barbican Theatre: While the Barbican Theatre building is accessible to those who use wheelchairs or with limited mobility, given the historic nature of the Barbican with it’s narrow and often cobbled streets accessibility for those with limited mobility before your arrival can be challenging.
Access from Southside Street (main Barbican street) is via a narrow cobbled road or some very steep steps that lead to our building entrance. Access from Castle Street is via a tarmac road leading to a cobbled path to the theatre entrance.
The Quad Theatre
Parking Information
The University has parking for more than 300 vehicles, including electric vehicle charging bays. Parking can be paid for via the JustPark app and is charged Monday to Friday, 07:30 to 17:30 with a free 90 minutes included at purchase.
The What3Words for the front door is: Jeeps.dent.diner
The theatre is on the ground floor with step-free access.
If you have any specific access requirements (including wheelchair access) please leave details in the comment box when placing your order or email the House Manager at emma@barbicantheatre.co.uk and they will arrange this for you.
Barbican Theatre
There is a hearing loop installed in our auditorium, which works through a hearing aid's 'T' setting.
Barbican Theatre Auditorium
The seating in the raked area, the seating has arms. Seat - 17in/43cm Wide, 18in/46cm Long. Back - 20in/51cm Wide, 19in/48cm Long
Please get in contact if you do not think this seating will work for you and we can explore options.
If you are seated in 'the pit' (row X & Y) the seats do not have arms, they are not fixed seating and are added for each event.
Barbican Theatre
There is an accessible all genders upstairs at Barbican theatre on the same level as the auditorium.
B-bar
The B-bar has gendered toilets and an accessible toilet.
The Quad Theatre
There are accessible and gendered toilets available in the foyer of the theatre
Barbican Theatre
When you come up the stairs toward the Barbican Theatre the stairs are lit, there isn't music playing but you can often hear music or people in the B-Bar. The theatre itself has lower lighting to walk into and the seating will be dark during performances. The sound and lighting is different for each show, we try to give warnings for any triggers, loud noises or flashing lights in pre show emails and on our notice screens.
B-bar
The B-bar has recorded music playing during the day and a moderate level and the space is well lit, during the evening there are often live music events which are louder and it's likely to be busier and slight lower lighting.
The Quad Theatre
The foyer space is well lit and open plan. Live music events, especially standing events, are likely to be rowdier than theatre events.
Food & Drink
For details of bar and food available at Barbican Theatre please click here
Glass is not allowed into performances and you will be asked to decant your drinks into a plastic glass before entering the auditorium.
You may bring small quantities of sweets / snacks and soft drinks into performances (no glass allowed). Hot food, alcoholic or hot drinks purchased outside of the venue are not permitted. We would ask you to be considerate of other audience members if you do bring drinks, sweets or snacks into the auditorium (we all know how annoying rustling wrappers can be!) Please ensure you use the bins provided to dispose of any rubbish as you leave.
Parking & Public Transport
Barbican Theatre / The B-Bar
The nearest car park (with disabled spaces) is at Elphinstone (Plymouth City Council owned) which is a five minute walk from the theatre. There is also a privately owned car park on Lambhay Hill which is closer but more suited to those able to use steps.
Barbican Theatre / The B-Bar
Barbican Theatre is a short walk from the Mayflower Steps bus stop (on Commercial Road) served by Plymouth Citybus service 25
During the summer season Citybus’ Ocean City Sights open top also serves the Mayflower Steps bus stop (which is ideal for those travelling to Plymouth by train as it also serves Plymouth Train Station’s North Road East stop)
Alternatively Plymouth City Centre is a 10 minute walk from Barbican Theatre, which is served by most local bus operators.
Lost Property
If you believe you have left something in the auditorium, bar or another part of the theatre please email info@barbicantheatre.co.uk and we will check our lost property box for you (our Front Of House team hand in anything they find at the end of their shift).
Lost property will be held for 28 days and if not claimed will be disposed of (unless the item is perishable - in that case items are disposed of immediately)
We may request proof of ownership / identification for higher value items (such as mobile phones, wallets or jewellery).
Photography and Filming
Due to performance copyright, safeguarding of minors and data protection filming and photography during performances is prohibited unless otherwise stated at a performance or advanced permission granted. Barbican Theatre and it's partners reserve the right to delete or destroy any such recorded material made without permission.
Barbican Theatre and The B-Bar may carry out general filming, sound recording or photography in or around the venue. By purchasing tickets or visiting the bar you and your party are consenting to being filmed, recorded or photographed. If you would like any further information on this please contact info@barbicantheatre.co.uk
Relaxed Performances
A relaxed performance is ideal for anyone who would benefit from a more relaxed environment – including those with an autism spectrum condition or learning disability.
What’s different?
– the lights in the audience will be up so that it’s not too dark
– you can make noise during the show
– you can come and go as you please
– small changes will be made to the lights and sound so that the performance is more accessible if you have sensory sensitivities.
You can search for Relaxed Performances by clicking on the 'Relaxed Performances' option in the left hand category filter in the What's On section of this website?