Terms and Conditions
How to book
Tickets can be purchased via the following methods:
1. Online via our website – www.barbicantheatre.co.uk
2. By telephone via Barbican Theatre’s ticket line 01752 267131 (open 12pm - 3pm Thursday and Friday except bank holidays).
3. In person via the Box Office (open 12pm - 3pm Thursday and Friday except bank holidays).
Frequently Asked Questions
Please see our Frequently Added Questions (FAQs) section if you have any other questions or enquiries about your booking, visit or performance.
Refunds, Resales and Cancellations
Once purchased, tickets may not be refunded unless a performance is postponed or cancelled. Should you be unable to attend a performance, it may be possible to either exchange tickets for another performance of the same show – this service is subject to availability, and incurs an administration charge of £1 per ticket exchanged.
Once a performance is sold out, we may accept tickets for resale. Barbican Theatre will resell tickets in the order which they are returned to us, and cannot guarantee that all tickets will be sold. Should we be able to resell your ticket(s), this service will be subject to an administration charge of £1 per ticket resold.
Only tickets purchased via Barbican Theatre or its approved agents are valid for admission. Tickets are non-transferrable, and may not be sold on for commercial gain – any tickets purchased through unapproved channels will be deemed invalid, and admission will therefore be refused.
Our Concession tickets are what we consider ' self described'. We don’t want money to be a barrier to people attending live events and performances. So if being able to pay the lower price for your ticket helps, we are happy for you to do that. You will not be asked to provide evidence of your income or circumstances. There are limited number of these concession price tickets and once they are gone, they are gone. Please be mindful of this when booking these tickets. #BeKind
Ticket prices listed included a per ticket/person commission, which cover some of our Box Office costs – this includes staffing, system costs, telephone charges and website hosting costs. We include this commission in the price of tickets to ensure this doesn’t get added as an extra charge when you book.
Tickets are the same price whether you pay by cash or card.
Subject to availability, tickets can be reserved without payment for a maximum of three working days. Should bookings not be confirmed after this period, tickets may be returned to general sale without warning. Please email firstname.lastname@example.org for info on reservations for a particular performance.
Barbican Theatre predominantly offers the opportunity for customers to reserve specific seats when booking for shows in our main auditorium, but on occasion – and particularly for shows not in the auditorium – may operate on an unreserved seating policy. Audiences are advised to arrive at least 30 minutes before the start of the show in all instances, to ensure audience members have enough time to find and take their seats.
Should you be late to a performance, it may be necessary to wait until a suitable break or interval within a performance until it is possible to be admitted. Although late admission cannot always be guaranteed, Barbican Theatre tries to admit patrons where possible.
The management reserves the right to refuse or restrict entry to a performance should it be deemed necessary to preserve the safety and comfort of our audience, performers and staff.
The use of cameras, recording equipment and mobile telephones is strictly prohibited in the auditorium, unless consent is given in advance by the management and the company.
Barbican Theatre strives to be accessible to all. If you have any access requirements for your visit, please contact us email@example.com when booking.
Infants aged below 18 months may be admitted to performances without the need for a ticket, instead being seated on a parent or guardian’s lap at no additional charge. Should an infant become restless and cause a disturbance during a performance, the parent or guardian may be requested to leave the auditorium until the child has settled so as to limit inconvenience to other audience members and performers.
Barbican Theatre will request certain information from you when booking tickets or adding you to our mailing list (e.g. name, address, contact details). Any information you provide will be held securely and in accordance with the General Data Protection Regulations (2018), and any card details you have provided for payment will be processed through secure server software. Your information will not be sold or passed on to third parties without your prior consent.
During the booking process, we may ask you for a contact telephone number or email address; this is to allow us to contact you with further information and any changes to your booking (including postponement/cancellation). We would only contact you using these details regarding existing bookings, and will not use this information for marketing purposes without your prior consent.
Should you indicate you would like to be added to our mailing list, your information may be used by Barbican Theatre to notify you of our work and upcoming events. With your permission, we may also share your information with third parties who provide services we think may be of interest to you. If you no longer wish to be on our mailing lists, then please notify us and we will remove your information from our system.
Barbican Theatre Is A Safe Space
Barbican Theatre is a safe space - safe to be who you are, regardless of race, class, religion, country of origin, immigration status, (dis)ability, age, gender, identity, or sexual orientation.
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