Terms and Conditions
How to book
Tickets can be purchased via the following methods:
1. Online via our website – www.barbicantheatre.co.uk
2. By telephone via Barbican Theatre’s ticket line 01752 267131 (open 11am – 4pm, Monday to Friday, except bank holidays).
3. In person via the Box Office (open 12pm – 4pm, Monday to Friday).
When available, concessions may be offered for anyone aged Under 16 or Over 60, students in full time education, or patrons with a registered disability, unless otherwise stated. Student and Disabled tickets must be collected at the Box Office in person, and proof of eligibility may be requested when collecting your tickets.
Ticket prices listed included a per ticket/person commission, which cover some of our Box Office costs – this includes staffing, system costs, telephone charges and website hosting costs. We include this commission in the price of tickets to ensure this doesn’t get added as an extra charge when you book.
Tickets are the same price whether you pay by cash, card or cheque.
Ticket postage / collection
Should you wish to have your tickets posted, there will be a charge of £1 to cover postage costs (larger quantities may result in an additional charge if the weight of the envelope exceeds a certain weight); alternatively, tickets can be collected in person from the Box Office at your performanced venue on the day of performance (from 1 hour before the performance starts).
Subject to availability, tickets can be reserved without payment for a maximum of three working days. Should bookings not be confirmed after this period, tickets may be returned to general sale without warning.
Tickets for performances at The Plymouth Athenaeum
Tickets for events at The Plymouth Athenaeum cannot be purchased in advance at Plymouth Athenaeum at this time. Tickets for events at The Plymouth Athenaeum will be available for collection at the Athenauem ONE HOUR before your performance starts (unless you have opted to have them posted)
As we have performances on sale for The Plymouth Athenaeum, The B-Bar and Barbican Theatre please ensure you check at time of booking and on the day of your performance that you are travelling to the correct venue.
Barbican Theatre welcomes bookings for schools and groups of ten people or more – if you would like to make a booking of this nature, then please call 01752 267131 to discuss your requirements in more detail. Payment for Group Bookings must be made prior to attendance.
Refunds, Resales and Cancellations
Once purchased, tickets may not be refunded unless a performance is postponed or cancelled. Should you be unable to attend a performance, it may be possible to either exchange tickets for another performance of the same show – this service is subject to availability, and incurs an administration charge of £1 per ticket exchanged.
Once a performance is sold out, we may accept tickets for resale. Barbican Theatre will resell tickets in the order which they are returned to us, and cannot guarantee that all tickets will be sold. Should we be able to resell your ticket(s), this service will be subject to an administration charge of £1 per ticket resold.
Only tickets purchased via Barbican Theatre or its approved agents are valid for admission. Tickets are non-transferrable, and may not be sold on for commercial gain – any tickets purchased through unapproved channels will be deemed invalid, and admission will therefore be refused.
Barbican Theatre predominantly offers the opportunity for customers to reserve specific seats when booking for shows in our main auditorium, but on occasion – and particularly for shows not in the auditorium – may operate on an unreserved seating policy. Audiences are advised to arrive at least 30 minutes before the start of the show in all instances, to ensure audience members have enough time to find and take their seats.
Should you be late to a performance, it may be necessary to wait until a suitable break or interval within a performance until it is possible to be admitted. Although late admission cannot always be guaranteed, Barbican Theatre tries to admit patrons where possible.
The management reserves the right to refuse or restrict entry to a performance should it be deemed necessary to preserve the safety and comfort of our audience, performers and staff.
The use of cameras, recording equipment and mobile telephones is strictly prohibited in the auditorium, unless consent is given in advance by the management and the company.
Barbican Theatre strives to be accessible to all. If you have any access requirements for your visit, please contact the House Manager by calling 01752 267131 or emailing firstname.lastname@example.org when booking.
Infants aged below 18 months may be admitted to performances without the need for a ticket, instead being seated on a parent or guardian’s lap at no additional charge. Should an infant become restless and cause a disturbance during a performance, the parent or guardian may be requested to leave the auditorium until the child has settled so as to limit inconvenience to other audience members and performers.
Barbican Theatre will request certain information from you when booking tickets or adding you to our mailing list (e.g. name, address, contact details). Any information you provide will be held securely and in accordance with the General Data Protection Regulations (2018), and any card details you have provided for payment will be processed through secure server software. Your information will not be sold or passed on to third parties without your prior consent.
During the booking process, we may ask you for a contact telephone number or email address; this is to allow us to contact you with further information and any changes to your booking (including postponement/cancellation). We would only contact you using these details regarding existing bookings, and will not use this information for marketing purposes without your prior consent.
Should you indicate you would like to be added to our mailing list, your information may be used by Barbican Theatre to notify you of our work and upcoming events. With your permission, we may also share your information with third parties who provide services we think may be of interest to you. If you no longer wish to be on our mailing lists, then please notify us and we will remove your information from our system.
Frequently Asked Questions
Please see our Frequently Added Questions (FAQs) section if you have any other questions or enquiries about your booking, visit or performance.